Regular maintenance includes cleaning the laser lens and mirrors, checking the alignment of the laser beam, ensuring proper ventilation, and lubricating moving parts as needed. We recommend following the maintenance schedule provided in the user manual to ensure optimal performance and longevity.

First, check the power supply and ensure all connections are secure. If the issue persists, consult the troubleshooting section of the user manual. Common issues include misaligned mirrors, dirty lenses, or software errors. If you cannot resolve the problem, contact our customer support team for assistance.

Our machines range in price from $2,000 for entry-level models to $20,000 for industrial-grade systems. The price depends on factors such as laser power, engraving area, and additional features. Please visit our website or contact our sales team for detailed pricing information.

Delivery times vary depending on your location and the model ordered. Typically, delivery takes 5-10 business days within the continental US and 2-4 weeks for international orders. Expedited shipping options are available for an additional fee.

Our standard warranty covers defects in materials and workmanship for one year from the date of purchase. It includes free repairs or replacement of defective parts. Extended warranty options are available for purchase. Please note that the warranty does not cover damage caused by misuse or lack of maintenance.

Technical specifications vary by model. Common features include laser power ranging from 30W to 150W, engraving areas from 12×12 inches to 40×28 inches, and compatibility with various software programs. For detailed specifications, please refer to the product page on our website or contact our support team.

Yes, certain components such as the laser tube, engraving bed, and software can be upgraded. However, the feasibility of upgrades depends on the specific model. We recommend consulting with our technical team before attempting any upgrades to ensure compatibility and avoid voiding the warranty.

Yes, we provide comprehensive user manuals, video tutorials, and live training sessions for new users. Additionally, our customer support team is available to assist with any questions or issues you may encounter while using the machine.

Our machines are compatible with a variety of software programs, including LightBurn, RDWorks, and CorelDRAW. These programs allow you to design and control the engraving process with ease. Detailed instructions for software setup and usage are included in the user manual.